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Have you been working in a very customer-focused based role with a desire to know more?

Do you have the know-how to solve challenging problems while under pressure?

Are you an advocate of Customer Service and want to take the next step?

As an apprentice to CUSTOMER SERVICE SPECIALIST, you will be trained to forever maintain the ‘professional’ for direct customer support within multiple sectors and different organisation types. You shall be trained to offer support and focused customer support for complicated or ongoing customer problems where it has been escalated. You shall be trained to be an expert in your organisation’s products and/or services and learn to become confident to share your knowledge with your wider team and colleagues.


Learn - Earn - Grow
Learn a brand new skill that comes with a UK-recognised qualification.
You are officially an employee of the company so you will also be earning a wage while you learn.
You will not only be learning skills towards a new qualification but growing as an individual by boosting your professional profile within a working environment.

There are no course costs to you personally.
Develop your Maths and English up to level 2 with homework and tutor support to prepare for the final exam (If you have not already achieved this prior to starting the Apprenticeship).

As an apprentice, you will be given 20% of your paid working hours as off-the-job training time. For example, for a 30-hour working week, you could be given 6 hours to complete off-the-job training within the workplace.

You will attend regular coaching sessions with a qualified and industry-experienced Apprenticeship Coach who will conduct remote sessions lasting approximately 1 hour. (During this time, you will be set work to undertake as part of your off-the-job training). At quarterly intervals, you will receive a face-to-face visit to discuss progress and learning with practical activities being reviewed where necessary.

Entry Requirements

Must be in a customer service role; Customer Service Advisor, Customer Service Representative, Call Centre Agent, or Receptionist.

Must gain the minimum of an E3 result from initial assessments in English and maths.


End Point Assessment - with an independent assessor

* Portfolio of your work.

* Observation within the workplace.

* Discussion about your learning.

Please note that the End Point Assessment may be conducted remotely and you will be fully supported and prepared to undertake these assessment activities.

Future Opportunities

On completion, apprentices may choose to join the Institute of Customer Service as an Individual member at the Professional level.

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