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Are you focused on one-to-one interaction?

Are you a strong listener and able to communicate clearly and confidently?

Do you thrive on dealing with challenging situations and being able to resolve them in a positive manner?

Are you passionate about helping others?

Maybe you should look at an Apprenticeship in Customer Service. Key responsibilities of apprentices may include dealing with customer information requests and solving their problems. Develop a clear and professional manner to answer calls and emails while representing the organisations professionally.


Learn - Earn - Grow

Learn a brand new skill that comes with a UK-recognised qualification. You are officially an employee of the company so you will also be earning a wage while you learn. You will not only be learning skills towards a new qualification but growing as an individual by boosting your professional profile within a working environment. There are no course costs to you personally.

Develop your Maths and English up to level 2 with homework and tutor support to prepare for the final exam (If you have not already achieved this prior to starting the Apprenticeship). As an apprentice, you will be given 20% of your paid working hours as off-the-job training time. For example, for a 30-hour working week, you could be given 6 hours to complete off-the-job training within the workplace.

Off-the-job training activities may include; online course work, job shadowing other staff, new tasks you are being trained on within the workplace which forms part of your role, and internal/external courses in-line with the standard.

You will attend regular coaching sessions with a qualified and industry-experienced Apprenticeship Coach who will conduct remote sessions lasting approximately 1 hour. (During this time, you will be set work to undertake as part of your off-the-job training).

At quarterly intervals, you will receive a face-to-face visit to discuss progress and learning with practical activities being reviewed where necessary.

Entry Requirements

Must be in a customer service role; Customer Service Advisor, Customer Service Representative, Call Centre Agent, or Receptionist.

Must gain the minimum of an E3 result from initial assessments in English and maths.


End Point Assessment - with an independent assessor

* Portfolio of your work.

* Observation within the workplace.

* Discussion about your learning.

Please note that the End Point Assessment may be conducted remotely and you will be fully supported and prepared to undertake these assessment activities.

Future Opportunities

On completion, apprentices may be eligible to progress to a Level 3 Customer Service Specialist Apprenticeship.

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