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Are you aged between 16 -18?

Interested in a career working in the Business Admin or Customer Service sector?

Looking for an apprenticeship but don’t feel ready for work?

Look no further!

Our Pre-Apprenticeship Academy Programme will help you develop the skills you need to build confidence in the workplace.


On the free eight to sixteen-week programme, you will learn:

  • How to develop great interpersonal skills including communication, listening, interacting with customers and teamwork.
  • Get to know the customer and create a customer experience.
  • Research retail businesses and get to understand products, services and brands.
  • Opportunity to gain real work experience to build your CV.
  • Improve your English and Maths.

Our Pre-Apprenticeship courses are designed to help you gain the skills and experience you need to progress on to a job or an apprenticeship with some of our existing employers, such as:

Andy Gayle Mercedes Specialist, Worcester Hospital, Smart Parking Ltd, Farmfoods and many more...

Entry Requirements

Aged 16 to 18 years (up to 24 years with an Education Health Care Plan)

Looking to move onto an Apprenticeship or employment at the end of the Traineeship

Qualified below Level 3 but achieved GCSE Grade 3 or above, in English and Maths, or achieved Functional Skills Level 1 or above in English and Math


This is a bespoke program based on your induvial needs, you will be assessed on your English and maths, then work towards Functional Skills or GCSE resits.

You will also access Business Admin or Customer Service vocational training in this training course.

Future Opportunities

Completing this Pre-Apprenticeship course will give you the opportunity to apply for an Apprenticeship within a Business Admin or Customer Service setting.

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