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Customer Service & Retail - Pre-Apprenticeship Training

Are you aged between 16-18?

Interested in a career working in the Customer Service or Retail industry?

Looking for an apprenticeship but don’t feel ready for work?


Look no further! Our Pre-Apprenticeship Academy Programme will help you develop the skills you need to build confidence for the workplace.

On the free eight to sixteen-week programme, you will learn:

  • How to develop great interpersonal skills including communication, listening, interacting with customers and teamwork.
  • Get to know the customer and create a customer experience.
  • Research retail businesses and get to understand products, services and brands.
  • Opportunity to gain real work experience to build your CV.
  • Improve your English and Maths.

Our Pre-Apprenticeship courses are designed to help you gain the skills and experience you need to progress on to a job or an apprenticeship with some of our existing employers, such as:

Andy Gayle Mercedes Specialist, Worcester Hospital, Smart Parking Ltd, Farmfoods and many more...


Enquire about this training centre course