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Operations / Departmental Manager Apprenticeship

Level 5 Operations / Departmental Manager Apprenticeship

Operations Departmental Manager Apprenticeship


Apprentices will be expected to lead, motivate and inspire team members to drive better results.
Key responsibilities of apprentices may include creating and delivering operational plans, managing projects, lead and manage teams and manage change.

Learner Benefits

  • Earn while you learn – you will earn a salary whilst learning a new job.
  • No course fees for you to pay.
  • Boost your professional prolife within your organisation.
  • You will learn, develop and maintain key skills such as English, maths and digital skills.
  • You will be able to get student discounts if you sign up for a NUS card.
  • You will have access to an Apprenticeship Coach who will provide high quality bespoke one-to-one support.

Entry Requirements

  • Must be in a management role, with operational/project responsibilities; Operations Manager, Regional Manager, Divisional Manager, Department Manager.
  • Must gain the minimum of a level 1 result from initial assessments in English, maths and ICT.

Length of Programme

Up to 30 months on programme learning followed by 90 days for End Point Assessment.

Delivery Model

You will attend regular coaching sessions with a qualified and industry experienced Apprenticeship Coach who will conduct remote sessions through Microsoft teams lasting approximately 1 hour. (During this time, you will be set work to undertake as part of your off the job training). At quarterly intervals you will receive a face to face visit to discuss progress and learning with practical activities being reviewed where necessary.

Off the Job Training

As an apprentice you will be given 20% of your paid working hours as off the job training time. For example, for a 30-hour working week you could be given 6 hours to complete off the job training within the workplace.
Off the job training activities may include; online course work, job shadowing other staff, new tasks you are being trained on within the workplace which form part of your role, internal / external courses in-line with the standard.

End Point Assessment - with an independent assessor

  • Portfolio based discussion
  • Project proposal, presentation and questioning 

Please note that the End Point Assessment may be conducted remotely and you will be fully supported and prepared to undertake these assessment activities.

Functional Skills

Maths and English up to level 2 with homework and tutor support to prepare for the final exam (If you have not already achieved this prior to starting the Apprenticeship).

Required Materials

A laptop / PC / Smart Phone / Tablet
Access to the internet
Access to Microsoft Teams

Career Progression Opportunities

On completion apprentices may be eligible to progress on to a higher Apprenticeship; Level 6 Award in Management, Level 7 Qualifications in Leadership and Management, Chartered Manager Degree Apprenticeship or a Management related degree.
On completion apprentices may choose to register with the Institute of Leadership and Management and/or the Charter Management Institute in order to support further professional career development.

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